To: The Suppliers of Northeast Manufacturing
From: Chris Lobdell (CEO) & Charlie Masterson (Production Manager)
We want to thank you for your ongoing cooperation for providing quality products and services to Northeast Manufacturing. We appreciate your efforts and look forward to continuing our partnerships in the future.
To better serve our end customers, Northeast Manufacturing gathers information on the Quality and Delivery performance of our vendors. All receipts, are subject to a receiving or final inspection.
In the event of a delivered nonconformity, we will be issuing Supplier Corrective Action Reports We will expect these to be completed and returned. Supplier Corrective Action Reports will be tracked by the returned date. Your timely responses to Supplier Corrective Actions will assist Northeast in working better with you as a supplier and to resolve potential issues in the future.
The purpose of the Supplier Corrective Action Report program is to identify, and investigate issues of the cause and apply the appropriate fix so that the issue(s) will not reoccur or at least the risk of recurrence minimized.
Should you receive a Supplier Corrective Action Report, please record the true cause of the nonconformance. These causes will typically include responses such as:
- Untrained Operator
- Misread print
- Tool Wear
- New Revision
In addition, we need a response regarding what you are going to do to remedy the cause to prevent similar issues on future orders.
We thank you for your cooperation and encourage you to stay in communication with us.
Please remember to correspond directly with the buyer and direct any issues regarding Quality to our Quality Control Department.